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Product design

Field

A calm mobile bank for freelancers who get paid irregularly.

Client

Field Bank

Role

Lead designer

Year

2024

Services

Product strategy, UX, UI, design system

01

Challenge

Challenge

Freelancers told us their banking app made them anxious: red numbers, constant notifications and no idea what was safe to spend.

Freelancers told us their banking app made them anxious: red numbers, constant notifications and no idea what was safe to spend.

02

Approach

Approach

We designed around one question, “how much can I spend this week?”, and moved tax set-asides and invoices into the same timeline.

We designed around one question, “how much can I spend this week?”, and moved tax set-asides and invoices into the same timeline.

03

Outcome

Outcome

Field shipped to 40,000 beta users. Support tickets about balances dropped by more than half.

Field shipped to 40,000 beta users. Support tickets about balances dropped by more than half.

−54%

balance-related support tickets

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